Return Policy

The customer may avail himself of the right of withdrawal under the Legislative Decree 21/02/2014 n. 21.
It is possible to make the product purchased within 14 working days from the date of delivery of the products.

How to return the products

First of all you have to verify that the products are intact in the same conditions as they were received by the customer, with all attached stickers and in the original packaging.

Fill in the Online Reset Form that is located in the Customer Mastery once you have logged in.

You will then receive the acknowledgment of receipt of the resell request and the subsequent authorization to proceed by email.

At this point, pack the product return package indicating the address of the recipient as below:

DonArt Biancheria24 by Arturo Melchiori

Via Rettilineo, 2

35010 - Villa del Conte (PD)

The shipping costs of the returned products will be fully charged by the customer. It is understood that Arturo Melchiori's DonArt Biancheria24 does not respond to any theft or loss of the Products during the transport of the goods at the seller's warehouses.

Within 3 working days from the date of delivery of the products made by ours. store, you will receive a confirmation email of (or not) acceptance of the product made.

Refund of the product price: As soon as we have received the products, we will refund the price paid by the customer for the goods for which the right of withdrawal has been exercised within 14 days of receiving the returned products. Any additional costs of shipment or home delivery of the product will not be refunded.

IMPORTANT: In case of exercise of the right of withdrawal it is necessary to get the refund of the purchase price of the products, which the customer returns to Arturo Melchiori's DonArt Biancheria24 the products themselves intact with all attached stickers and in the original packaging. The products made to Biancheria24 by DonArt by Arturo Melchiori not in accordance with the above conditions will not be accepted and therefore Biancheria24 by DonArt of Arturo Melchiori will send the goods to the customer without acknowledging any refund, charging at the same time the costs of transport and delivery of the products themselves.

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